One of the first things to do is to contact the retailer and let him know of your concerns, especially if a warranty is involved. All needle evergreens will lose some interior needles each year as new growth and needles are generated at the tips of the branches. there may be more this year as they have reenctly been planted. Root ball should be moist but not overly wet. If container grown, those soils dry out much quicker than your surrounding soil. so be sure to check near the trunk of the plant. Protect them from drying winter winds and water them one last time before you remove the hose for the winter.